Below you can find full recordings, video clips, and other resources from meetings on B2B sales, customer success, sales enablement, and value management topics.
We also have video clips of “Member Insights” – 1:1 conversations with our Members on the toughest challenges they face in B2B sales today and their innovative approaches to driving customer account acquisition, growth, and retention.
Eric Ranta and Anurag Goel led this workshop focused on value realization measurement and instrumentation. Through shared community learning, we discussed effective practices as well as key metrics to track.
We discuss hiring, enablement, and organizational alignment on value. Bill, Jon, and Maria share best practices from their 20+ years of experience leading high-performing B2B sales teams.
In this workshop, Mark Roberts, Americas Pursuit & Customer Success Leader at HP, shared his team’s experience on collaborating with Ecosystems and HP PS Services’ Leadership team to gain a better understanding of HP’s strengths and weaknesses and opened up new conversations with customers.
Our community discusses the organizational model and support needed to provide customers with a successful process to realize value.
Our thought leadership community held our first small group discussion session on Channel Partners. With these intimate groups, we hope to help members elevate their organizations through engaging conversations and shared experiences.
Everyone agrees that value realization is key to customer success, but no one has it completely figured out. Eric Ranta, Director of Cloud Value Advisors Americas at Google, leads a discussion on value realization – who has a plan to do it, who is doing it, and how Members can collaborate ongoing to accelerate its success.
Bain & Company has robust research on why companies buy, which has been incorporated into Ecosystems’ collaborative online platform. We will discuss how to use the B2B Elements of Value to improve customer experience, drive strategic account planning, and ultimately grow and retain your most important accounts.
When every line item is fair game, there has never been a better time to double down on retention strategies to minimize churn. Ashvin leads a discussion on data-driven approaches to forecast effectively and show the value you’ve delivered to your customers.
We discuss the unique challenges of working from home during the COVID-19 crisis. Our discussion leaders share best practices from their 20+ years of experience leading high-performing B2B sales teams. We also explore strategies for digitally collaborating with colleagues and customers.
Steve and Brett share how to develop and prosecute qualified pipeline through a holistic, value-based approach. We will also discuss strategies to shorten sales cycles during growth periods.
Elaborating on our discussion around who should own expansion and renewals, two Chief Customer Officers will share their views on the evolving roles of partners – How are we working with the value ecosystem? When should partners be involved in expansion and renewals?
When should you utilize narrow specialists or people who are more generalist in their ability to engage with the customer? When should you employ Customer Success Managers? What is the right time to make shifts from one model to the next?
Grad Rosenbaum leads a discussion on value realization and how teams work collaboratively with customers to gain alignment on desired outcomes, track the value that has been delivered, and develop account growth opportunities.
Alex Hesterberg discusses the 12 elements of a next-generation customer health scorecard and more.
Steve Silver leads a discussion on the impact of digital transformation on sales and the emergence of tools powered by artificial intelligence that can enhance the performance of sales, customer success, and marketing. We discuss when and how to deploy an intelligent sales engagement tool to improve decision-making at all levels of your organization.
Ashvin Vaidyanathan talks about where we are as an industry and how Customer Success is evolving at breakneck speeds.
With over 20 years of experience consulting with both B2B sellers and buyers on closing critical deals, Steve Thompson leads a discussion on how to use your proposal as a strategic tool in closing “must-win” deals.
Is Customer Success a function or a culture? David Kocher shares how delivering on the customer success mission can be a challenge but that to drive the behavior within the company, it takes a mindset shift from the top-down.