B2B Suppliers: Are You Delivering These Three Types of Value to Your Customers?
1. Company Value
Company value is about the value that the supplier delivers to the buyer’s company.
2. Professional Value
Professional value is how the supplier’s solution helps the buyer in their individual job role.
3. Identity Value
Identity value is how the supplier changes the way the buyer thinks about themselves by:
- helping the buyer feel more important
- giving the buyer a sense of belonging
- helping the buyer win credibility among their peers
Only this third category of identity value has a material impact on the likelihood of someone willing to connect with the other stakeholders to move towards a closed deal. Identity value is an incredibly strong motivator. Once you motivate one stakeholder to connect with the others on the buying team, the way that you make those connections is probably through professional value and company value. So you need to start with identity value to get started on gaining alignment among individuals on a buying team.
Learn more in the video below with Brent Adamson, Gartner.