Our Members

Kellie Capote

Chief Customer Officer


Kellie Capote is the Chief Customer Officer at Gainsight – the Customer Success Company. Kellie has spent the last four years involved in building and leading the success organization at Gainsight. She has most recently stepped into the role of CCO and is deeply focused on driving positive business outcomes for their customers along with exceptional customer experience. She has a passion for the mission-critical role that CS plays within organizations as a growth engine for their business and is dedicated to helping define this vision and strategy for others. Prior to Gainsight, Kellie has spent her career in customer-facing roles spanning across sales, account management, and customer success, with a background in HCM. She has found her forever home in customer success at the intersection of what she is energized by most – forging prosperous customer relationships and professional growth for teammates. Kellie and her husband live in Austin, TX with their two daughters, ages 6 and 8.