Kim is the Global Vice President of DocuSign’s Customer Success, Adoption and Enablement Organization within DocuSign’s Customer Success Organization. Her team’s focus is on driving customer outcomes to maximize the capabilities and value of DocuSign’s System of Agreement technology platform. Kim’s team includes Customer Success Management, consisting of both Customer Success Management and Customer Success Management At-Scale, Customer On-Boarding and DocuSign University. She has over 20+ years of experience working in successful services technology organizations. Before joining DocuSign, Kim held services leadership positions at Adobe, Qlik and Symantec.