As the Chief Customer Officer, Roberto leads Qlik’s global customer engagement team, creating transformative experiences to ensure customers and partners alike are successful with Qlik solutions from sale to renewal.
By continuously measuring and driving adoption, Roberto’s team ensure customers realize continuous and quantifiable business value. His worldwide team includes Education Services, Customer Service, Global Support, Consulting Services, Renewal Sales and Customer Success Management.
Previously, Roberto was VP, Customer Success Services, Autodesk, responsible for leading a global services organization of 650+ professionals. There he managed the Enterprise and Cloud Success and Service delivery teams, substantially increasing adoption year-on-year and driving long-term account retention and growth.
Roberto is known for building highly skilled global teams supported by well-defined processes and systems to enable scalable execution of global service delivery and customer success organizations. Roberto holds Diploma of Electronic/Electrotechnics Engineering and as a board member of TSIA (Technology Service Industry Associations) is a frequent speaker on Customer Success best practices.