Stephanie Berner leads Global Customer Success for LinkedIn Sales Solutions, a $1Bn+ business helping connect buyers to value via the LinkedIn.com platform. In this role, Stephanie led the global transformation of the customer value journey, instituting a strategic and operational overhaul of the post-sales functions to anchor the customer experience on value delivery and outcomes. Her CS expertise spans high-touch engagements through scaled solutions, partner enablement, customer experience design, and talent transformation, covering online, to SMB/Mid-Market, to global enterprise segments. A champion for the customer and the importance of delivering consistent, measurable customer value, Stephanie has designed, built, and scaled some of the most well-respected Customer Success organizations in B2B SaaS.
Prior roles include customer success leadership in hyper-growth, B2B businesses including Box, Medallia, and Opower, where she became an early and vocal contributor and thought leader in the customer success community. She applies her passions for people, teams and customers via her unique leadership style in both professional and personal pursuits.