How can we optimize the customer experience with seamless outcome handoffs from Sales to Customer Success?
Gerry Murray, Marketing and Sales Technology Research Director at IDC, discusses how without the support of a platform, there is a big gap in the customer experience of ensuring what was promised in pre-sales gets carried through to the customer journey seamlessly.
Realizing Value: Eliminate the need to revisit original goals with the customer. With a platform, provide customers with truly integrated access to all discussions, teams, and outcomes.
Make sure to fulfill promises to customers with the Ecosystem platform: Learn more