My first two weeks at Ecosystems have been full of learning about building raving fan relationships with customers and how to measure business value. I’ve also had a great introduction to the culture at Ecosystems through lunch each day with team members, attending a Nationals game (pictured), yoga class, and serving dinner at Teenstretch.
The following are a few aspects of Ecosystems’ culture that I’ve seen in my short time here:
1. The Team’s Commitment to My Success
My first day on the job, my mentor asked about my learning style so that she could tailor my training accordingly. I prefer to learn hands-on, rather than by reading or studying PowerPoints. Since then, she’s let me jump into some big projects by giving me an overview of the task and then the space to try it on my own.
A close working relationship with my mentor also gives me a clear picture of what to aspire to be. As I witness her close relationships with customers, I’m inspired to do the same with my work.
2. What “Value Made Clear” Looks Like
One of my coworkers, Nick, has been going out of his way to figure out how to provide value to our partnership with Homestretch, an award-winning nonprofit here in the D.C. area. He’s taking time to step into a leadership role that the company needs, simply because he has the skill, ability, and desire to do so.
Everyone has different skill sets here—our team is pretty diverse. Part of joining the Ecosytems team has been to start thinking about my Individual Development Plan (IDP). What unique skills, passions, and interests do I bring to the team? How do I want to develop professionally? I have the opportunity to find where I excel and help others in that area.
3. A Blend of Hard Work and Camaraderie
When there’s a brief pause in work, my coworker who sits across from me will check in and ask how I’m doing. Often, he’ll have an hour call with a customer, then a five-minute break, and then another hour call with a customer. In those five minutes, he’ll look over the desks and ask me about my weekend or see if I need any help with my work. He’s willing to help and takes the time to get to know me, even when he’s busy.
It’s clear to me that the team is hyper-focused on producing great work (E for excellence in our core values, which we call RICHES). The unique part about that focus on great work, however, is that each team member seems genuinely happy about supporting their customers and helping their coworkers.
4. A Close-Knit Environment
You may have heard of Ecosystems’ “big board.” Everyone who tours our living room learns about the big board. It’s a simple whiteboard on a central wall in our office, where each team keeps track of progress on essential goals. Each team is accountable for its goals on the board.
The big board is an example of another aspect of Ecosystems’ culture that stands out to me: there’s a level of connectedness across teams. In my past experience, companies were divided within themselves by department or team. Here, there is communication and connectedness across all teams. For example, even though I’m on a client account, I hear updates from teams like software development and marketing. Understanding what other teams are doing across the company gives me a broader perspective on what we’re accomplishing and how we’re living our purpose to make value clear.
My first two weeks with Ecosystems have been an exciting introduction to all aspects of Ecosystems’ culture. I’m proud to be a part of this team and I’m looking forward to the weeks to come.