Vice President, Customer Success
David Sakamoto brings deep passion and experience in leading customer experiences, developing teams, scaling businesses, and optimizing delivery of products and services to deliver customer outcomes and propel revenue growth. He brings a unique background in customer success, sales engineering, services (professional, managed and support), product engineering and global operations. In his current role as Vice President of Customer Success at GitLab, he is responsible for leading the Customer Success organization, including Solution Architects, Professional Services and Technical Account Management.
Prior to joining GitLab, David built and scaled Americas Customer Success team at Cisco where he developed the end-to-end engagement approach (high/low touch, digital motion, partner success), doubled the size of the team to over 200 people, managed a $2B book of business and contributed over $350M in expansion. Prior to Cisco, David led customer success, services (i.e., professional, managed, support and training), and cloud operations for EVault’s cloud backup and disaster recovery as a service (DRAS). He brings a diverse set of experiences prior to EVault, including Cisco (Sr. Director of Engineering, Global Customer Operations), CITTIO (Vice President of Services and Customer Operations), Genentech, Yahoo, and SGI. Sakamoto holds a bachelor’s degree in Industrial Engineering from California Polytechnic State University, San Luis Obispo.