Meeting on Expansion

Featuring: Teresa Anania, Zendesk; David Kocher, Medidata Solutions; Christophe Bodin, Tradeshift

On March 3rd, Advisory Ecosystem Members Teresa Anania, Vice President of Global Customer Success & Renewals at Zendesk, David Kocher, Vice President of Customer Success at Medidata Solutions, and Christophe Bodin, Chief Revenue Officer at Tradeshift, met to discuss the evolution of customer success towards supporting expansion plays.

Topics discussed included how to improve the CS charter and adjust roles and responsibilities to maximize expansion while maintaining the status of your CSMs as trusted advisors.

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Full Recording

Video Recap

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