Member Insights: David Kocher, Vice President, Customer Success, GE Digital

Featuring: David Kocher, GE Digital

Is Customer Success a function or a culture? David Kocher shares how delivering on the customer success mission can be a challenge but that to drive the behavior within the company, it takes a mindset shift from the top-down.

Outcome Engineering & Collaborative Delivery in B2B Sales
How to Effectively Manage Change
What is the Next Big Wave in Customer Success?
Is Customer Success a Function or a Culture?
Top 5 Skills of a Customer Success Professional
How to Stay in Your Swimming Lane to Become Optimized in Customer Success
How to Align on the Process of Outcomes in Customer Success
Understanding the Ladder of Value for Your Customer
The Human Side of Customer Success
Tech Touch vs. Human Touch in Customer Success

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